Concerts/lives/events hosted by Office Augusta are operated in accordance with the guidelines created based on the government's "Basic Policy for Countermeasures against New Coronavirus Infectious Diseases".We apologize for any inconvenience this may cause, but we ask for your understanding and cooperation in order to ensure the safety of all visitors, performers, and staff.
Please note that we may change our response depending on the future infection status of the new coronavirus infection, changes in the guidelines and guidelines of each government agency / industry group, and the infection status.In addition, please also refer to the measures and guidelines for infection prevention measures announced by each eventer, host hall, etc.
■Regarding your visit
・Please be sure to wear a mask when visiting.If you do not wear a mask, you may be refused entry.Please be sure to bring your own mask.Please wear it at all times even in the venue.
・In order to prevent excessive crowding at the entrance/exit, we may restrict entrance and exit by dividing the time zone, so please cooperate.
・We do not allow anyone who is intoxicated to enter.In addition, we will refuse entry if it is judged that it will cause trouble for other customers.
・When entering, we will measure the temperature of customers using a non-contact thermometer.Anyone who refuses to have their temperature taken under any circumstances will be refused entry.
・Please cooperate in registering the new coronavirus contact confirmation application (COCOA) recommended by the Ministry of Health, Labor and Welfare.
■ Requests and precautions at the venue
・When entering and exiting the venue and inside the venue, please avoid crowding among customers and secure a sufficient distance from the surroundings.
・Please refrain from talking to other customers when entering and exiting the venue, when lining up, and inside the venue.
・Please be sure to watch the performance from your seat and refrain from talking or cheering in a loud voice.
・We cannot accept gifts, letters, etc.Thank you for your understanding and cooperation.
・We are ventilating the venue appropriately.There may be sudden changes in temperature.
・After entering the venue, please wash your hands frequently and disinfect your hands with the alcohol disinfectant installed in various places.
・Please be sure to keep your seat position for one month from the date of the event.
・ If you find someone who is not feeling well or who seems to be in such a situation, we will ask the staff or the staff will speak to you.
■Customers who fall under the following conditions may be refused entry on the day of the event or may be asked to leave.Please note that we cannot refund the ticket fee in that case.
・If you have symptoms such as fever (37.5°C or higher or 1°C or higher than normal), cough/sore throat, taste/smell disorder, and malaise that are suspected of being infected with the new coronavirus.
・If you have visited a country or region where the government has imposed immigration restrictions or an observation period after entering the country, and you have not completed the period set by the government.
・If you are currently positive for the new coronavirus infection (if you are undergoing medical treatment or follow-up after being tested positive, and have not been certified as “recuperative completion” by the public health center)
・If you have been certified as a close contact person by the public health center within the past 7 days or if the close contact is not tracked by the public health center, your behavior history corresponds to close contact (no mask, contact within 1m for 15 minutes or more) if there was
・If a family member or acquaintance, etc. living together has suspicious symptoms, or if a family member, etc. living together has been tested positive, falls under close contact, and has not completed the waiting period for close contact set by the government.
■ Regarding measures for performers, staff, and people involved in the performance
・Infection prevention measures, temperature checks, and health checks will be implemented for all performers, staff, and people involved in the performance.
・Thoroughly wear a mask, wash your hands, gargle, and disinfect.
・In the event that a fever or other illness is confirmed, we will immediately cooperate with health authorities such as public health centers and nearby medical institutions, and promptly take measures to ensure the health and safety of the performers, staff, and people involved in the performance.
Office Augusta Co., Ltd.
Click here for infection control checklist