Notice to Customers Purchasing Live Tickets for Augusta Camp 2021 Live Streaming

Thank you for always supporting Office Augusta and our artists.
Regarding this event, due to the change of delivery location to the indoor venue,
All live tickets currently on sale will be refunded, and resale of the live tickets will be accepted from 9/18 (Sat.).
We sincerely apologize for the inconvenience caused to those who have purchased live tickets in advance and those who have newly purchased due to the announcement of the cancellation of the audience performance.Thank you for your understanding.
Please note that the refund method differs depending on the platform you purchased.

[Ticket resale period]
September 2021, 9 (Sat) 18: 10-October 00 (Sun) 10:3
* Customers who wish to purchase a delivery ticket (resale)Please check this ticket page.

■ Customers who purchased at e-plus
[Refund method]
<If you pay by credit card>
Eplus will cancel the sales information.
You do not need to do the procedure yourself.
(Refund may take some time depending on the contract details of the card company)
https://eplus.jp/sf/refund1/c-type

<Persons other than credit card payment method>
We will refund the price using "Wellnet money transfer service".
* When the procedure becomes possible, "Application status inquiry" https://eplus.jp/jyoukyou/"When
We will inform you by email, so please wait for a while.
 
* Refund procedures are possible from the day you receive the notification of the start of refund procedures to the end of the following month.
The procedure is Click here for more information.In can be confirmed


■ Customers who purchase at uP !!!
[Refund method]
The sales information will be canceled at uP !!!.
You do not need to do the procedure yourself.
The refund will be the ticket fee + system fee (200 yen including tax).

<When paying a combined bill for au communication charges>
It will be deducted from the au communication charge for the month when the refund is processed by uP !!!.
If the refund amount exceeds the au communication charge, it will be further deducted from the au communication charge for the following month.
If the refund is processed by uP !!! in the month when the ticket fee is paid, the payment itself will be cancelled.

<When paying by credit card>
Depending on the processing timing of your credit card company, the payment itself may be canceled or refunded after it has been settled once.
Please check with your credit card company regarding the refund method and timing when refunds are made after payment has been made.

<When paying from WebMoney>
As soon as the refund is ready, we will return the refund equivalent amount of WebMoney to your prepaid number or wallet.

* Please do not delete or cancel your "au ID" at the time of purchase until the refund is completed.
* We may contact you by e-mail, so please do not change the e-mail address at the time of purchase.
Please make settings so that you can receive emails from the "pia.co.jp", "au one.jp", and "up-now.jp" domains.

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